How to find and export your Gong data for AI training

01

What is Gong data, and why do AI labs and data vendors buy it?

What a Gong account records

Gong is software that records and analyzes a company's conversations with customers and prospects, most of them sales calls and customer success calls. It joins each call to the company's CRM, the system where a business keeps its customers, deals and sales stages. For every call, Gong keeps the recording, a written transcript, the participants, the length and the topics discussed.

Gong also stores analysis of its own, such as how long each person spoke and which words or subjects came up. The details are described in Gong's help center, and what it lets you export is covered later on this page.

Why a recorded sales call teaches an AI model something

An AI model learns by studying a very large number of examples and finding the patterns in them, and those examples are called training data. A published article shows a finished result, but a sales call shows the work: how a rep opens, how a customer's objection is answered, and what is promised at the end. Because the CRM record says whether the deal closed, the call carries its own outcome.

AI labs now want to train AI agents, software that carries out a job step by step, and an agent learns a job from records of that job being done. A data vendor can turn anonymized transcripts into worked examples that an agent studies like an answer key, with the closed or lost deal as the result to learn from. The full mechanism is in AI training data: why AI companies want your company's data.

How Gong fits into a dataset

Gong is one of several sources in a company's dataset, which usually also includes email, documents and a CRM. Companies are paid $100K to $2M or more per dataset, according to micro1, the data vendor we typically refer companies to. The price covers the whole dataset, not each source on its own, and what your data is worth explains what moves it.

02

Where does Gong show how much call data you have?

How to read your call hours

The steps below produce a report with one row per team member, then turn its minutes into hours. Each step names the menu you need.

1. Log in to Gong as a user who has the Export reports to CSV permission.
2. Open Insights > Team, select the activity report, and set the filters and the date range so they cover the whole company.
3. Click Export, leave the DATE RANGE option selected, and choose SEND REPORT TO EMAIL. Gong emails you when the report is ready.
4. In the report, add up the Total Call Duration (min) column across all team members and divide the sum by 60. The Total Call Volume column gives the number of calls.

Gong's guide to exporting team stats lists the other columns, which include average call duration and calls attended.

Who can run it, and on which plans

The export works on any Gong plan. What decides access is the Export reports to CSV permission, which an admin grants, together with the seat a person has been assigned.

Why the report can fall short of the all-time total

The activity report counts only enabled team members, so calls recorded by people whose accounts were later disabled do not appear in it. Gong also builds the report in UTC time, not in your company's time zone, so a day's figures can shift slightly against what the Team page shows.

History is limited as well, because Gong deletes calls once they pass its retention period. The export section below explains that limit, and the call data export described there gives a fuller count. The diagram sets the two reports side by side.

03

What should you know about your Gong data before you apply?

The hours of recorded calls

Gong is measured in hours. Take the total minutes from the activity report and divide by 60. Because the report leaves out disabled users, the call data export, which lists every call that matches your search, can give a fuller figure when you need a more careful one.

The years of history

Report the date you became a Gong customer as your years of use. The calls you can actually offer cover less, because Gong's standard policy keeps a call for three years or for as long as you have been a customer, whichever is shorter, as its data retention policy states, unless an admin chose a shorter period. The hours therefore reflect at most the last three years.

The number of seats

Seats are the Gong seats currently assigned to people at your company.

What you don't need to do first

You don't need to export anything to apply, and you don't need to clean or scrub an export. The data vendor anonymizes the records before anyone else sees them, and nothing moves until a lawyer-reviewed license is signed. The application, the intro call and each later step are laid out in how to sell your company's data.

04

How do you export your full Gong history?

Option one: the call data CSV

This route gives the most complete call-by-call list without any programming.

1. Log in as a user with the Export reports to CSV permission.
2. In the left sidebar, open Conversations and choose Search.
3. Apply filters to describe the calls you want, which can be all of them.
4. Click the More actions icon at the top right of the search results, then choose Download call data.
5. Pick the categories to include, such as CRM data, trackers, topics, the manager hierarchy and participant data.
6. Click Send report via email. Gong does not offer the file for direct download in the app, and it emails the report to your account address when it is ready.

The file has one row per call. Depending on the categories you chose, a row can hold the call's title, date, length, word count, language and link, along with the host, the participants, talk-time figures and the CRM account details, as Gong's download call data guide describes. Gong states no cap on the number of calls, and says a larger report takes longer to generate.

Option two: the Gong API, for transcripts

The Gong API is a way for a developer's program to request records from Gong directly. It returns analyzed call data, including participants, topics, trackers, scorecards and call transcripts.

1. Log in as a tech admin, which is Gong's name for its technical administrator role.
2. In the left sidebar, open Admin center, go to the Settings tab and select API under Ecosystem.
3. Click + Get API key, name the key, optionally set an expiry in days and a list of trusted IP addresses, then click Get API key.
4. Copy the access key and the secret before closing the dialog. Gong cannot show the secret again, as its API key guide notes.
5. A developer then calls the API with that key to list calls and fetch their transcripts.

Gong limits the API to 3 calls per second and 10,000 per day, and anything over returns an HTTP 429 error with a wait time, according to its API overview. A multi-year transcript pull therefore has to be paced over several days.

Option three: Gong Data Cloud

Companies that have Gong Data Cloud can have a tech admin send their Gong data once a day to a data warehouse, which is a database built for large-scale analysis. Gong lists Snowflake, BigQuery, Databricks, Amazon S3 and Redshift as destinations, in its Data Cloud guide.

How long Gong keeps calls

Gong keeps a call for three years or for as long as you have been a customer, whichever is shorter, and it irreversibly deletes your data 30 days after you stop being a customer. A tech admin can set a shorter period under Admin center > Settings > Data protection & privacy, and Gong cannot restore calls that were purged.

Library calls follow different rules. Calls in company library folders, public or private, stay until someone removes them, unless an admin switches on Apply retention policy to calls stored in library. Calls in personal library folders and in streams are deleted when they reach the company limit.

What a Gong export leaves out

The CSV exports hold call metadata and analytics, not audio. Gong's help pages describe CSV exports and API access to call data and transcripts, but they do not say how to retrieve audio files in bulk, so ask Gong support how to do that for your account.

Sources: Gong Help Center, Export team stats, Download call data, Data retention policy, Manage API keys and What the Gong API provides. Steps checked against these pages in November 2026.

05

What stays private when Gong data is licensed?

You choose what is in scope

Private calls and internal-only meetings can be left out of the export by filtering them away first. The call data export is built from the filters you apply in Search, so excluding a team, a date range or a call type is a matter of setting the filter. The data vendor also deletes records too sensitive to clean safely instead of anonymizing them.

Names are replaced before a lab sees them

Anonymization means replacing every detail that identifies a person, such as a name, a phone number or an email address, with a stand-in that is the same every time it appears. A transcript still reads in order, so a lab can learn from the way the call unfolds, but it no longer says who spoke. The method, including what is deleted outright and how you review samples, is in how company data is anonymized for AI training.

Ownership and payment

Licensing gives the buyer limited rights to a copy, while the company keeps ownership of the originals. The terms that matter, such as exclusivity, permitted use and deletion, are covered in data licensing. Whether recording customers was lawful and disclosed in the first place is a question for the company's lawyer, and is it legal to sell company data covers it. micro1 pays in full within 30 days of accepting the data, usually as a single payment.